NPC buff

[Morgena]

My lvl 11 and lvl 24 chars don't get beneficial magic from newbie helper. They are on the same account.
They didn't grow up to lvl 25, so they should get buff from newbie helper. What is the problem?

[Oo]

My lvl 11 and lvl 24 chars don't get beneficial magic from newbie helper. They are on the same account.
They didn't grow up to lvl 25, so they should get buff from newbie helper. What is the problem?

1st char on your account only get buffs.