36 Hrs...

[^Evacuate^]

im pretty sure you know more than us,damn it you are one of their company?

If Laser leave it would be as if Kabally leave server
- 70% of server leave with they

Dont get me wrong,im not forcing him to leave or whatever,still he could express his opinions in a different way and he wont get deleted posts not warnings.

[Teqi]

if hdds are damaged there is still hope, cause there are companies doing hdd data recovery for good money
but no1 can deny there is something fishy going on, wish u get back what's urs

[ZeniT]

If Laser leave it would be as if Kabally leave server
- 70% of server leave with they

nah, only those guys play still this server, who spent real money for items/donation. dont worry about them, they gonna wait till christmas if must.

[=^TrackZero^=]

Company is (was) working for us 10 years without any major issues. They got bought by another Germany company and i guess this caused the issues not only to us but also to all their customers. But of course we care only for our case. Thats why i believe this is an isolated case, frustrating but still i believe this wont happen ever in future (10 years of experience proved that).
However this is not excuse for such bad handling the situation.

i thing DRAKE  make holidays and others GMs cant do nothing alone .............

Stop saying ridiculous things, drake , me and everyone else are on it 24/7. But since we are not living there we can only spam them with available weapons (phone, irc, mail, tickets), which we use them on daily basis. (see bottom)

ahaha yea get mad and delete my post,coz i told u the truth.
Bro,i ll draw for u ,so u can understand as well : yes server is down for 2 weeks already ,if u read the last date it was up on players data its 4 june ,we are almost on 17th, so 17-4=13 which is almost 2 weeks,u ve put me some questions in ur post so let me answer for u,dont be pissed of the trush and del my topic.
2nd of all ,yea u ve been providing us fake infos : since u said , server will be up in 36 hours, tomorrow bla bla ,and its still NOT UP .
3rd of all yea  like this ,we got 0 chances of getting it back ,coz these retards hostes wont do a shit to bring ur server back
4th of all ,ur just a mad lil kid like glasy ,when the truth is told to him ,he gets mad and abuses his gms powers, sad as it is ,this is how Dnet shit network has always been, and u want to bring ppl here to play ,and u dont even know how to act,GZ for ur 'great job'

Im not mad at all, i just dont like being accused for something which is pure lie. We did/doing/will do EVERYTHING what we can for our players ALWAYS, including this situation. And i will provide you some facts about it. Before that, i would like to warn you, more posts like this in this situation will just make you more troubles here. We received your message and you dont have to post anything more. Leave in peace and thats all.


Here are the some direct prints from the data center web panel for support (*add on the screens over 20 calls and over 10 mails and youll get a picture how much we "spam?".







You can see on some of the support tickets how many in-tickets we opened (in 1 case 10 of them in other 6) and some of them they didnt even replied.

These are the facts what we did so far, and that only thing we can do more is to spam more and wait until they reply. I personally believe it will be tonight / tomorrow since they have "only" to install OS....


Thank you for not spamming this topic.

[reddragonjr]

I'm a patience guy but this almost 2 weeks already this sh1t is unacceptable.Mother fking sh1t host company.It's Germany not Somalia... I still can't believe how they can let such companies work with retarded incapable workers.
This should been fixed 1-3 max.Even here in Romania they fix it 1-3 days.They got even payed for months in advance those motherfkers.
And btw stop raging at DN Staff it's not they're fault.It's they're server,they're money.They more pissed than us for sh1t sake.
Hope things get fixed soon.And that company goes in insolvency those sh1t heads.

Niko (Track) don't give up! Hope things solve soon.Peace.

[PunkeD]

You keep saying the same crap over and over again Laser,we already got your ideias. Now please go take your medicine ................

[^Evacuate^]

It was ironic but i think u are too mad to understand,we got your point,we are so pissed aswell.We are doing everything its possible to get it back,still there is a limit which shouldnt be crossed,flaming me,track,this network wont port to any faster solution.On track post you can see clearly the situation;we have been clear since day 1 of this problem,we just keep informing you guys by posting the same words they are telling to us and keep camping them whit support ticket,phone call 24/7.

edit:
you finally express your point in a normal way,thank you.

[=^TrackZero^=]

U re right im realy realy pissed of ,im sry i flamed u , but man , u must dunno , do smtgh ,gather drake track get some hammers and go to germany and crush their heads , dunno what , this is unacceptable , even in Romania like Tribalu said , even in Romania which has the shittest 'fast solving issues,problems' system , even here it doesnt take more than a week to solve such a shitty issue ....dunno what else to say ...

Can you please log off and come back tomorrow after 12pm? You would do great favor to me, consider this as my personal request.

[mutter]

hi,track plz give answer for pm.tnx

[=^TrackZero^=]

Current IRC chat with their other customers:

[www.ngz.net || Support-Tel.: 09561-871145 ||]
[21:07] == NGZ_6 [webchat@.0] has joined #ngz.root
[21:07] -Q- [#ngz.root] Welcome 2 NGZ.ROOT! Stelle Deine Fragen einfach im Channel
[21:07] <NGZ_6> Hello guys, does anyone have issues of NGZ not replying tickets?
[21:07] <NGZ_6> we have tickets unanswered for 72h....
[21:07] <NGZ_6> we dont know what else to do...
[21:07] <_MH_> wait
[21:07] <NGZ_6> and phone support NOT WORKING
[21:07] <lefa> yes, I have the same problem
[21:07] <_MH_> yup
[21:08] <_MH_> all known facts ;/
[21:08] <NGZ_6> as i have understand, another German company bought them?
[21:08] <NGZ_6> is it this one? http://www.myloc.de/
[21:08] <_MH_> yes
[21:08] <_MH_> dont call them, they wont help (directly)
[21:09] <NGZ_6> so what is the catch then? They bought NGZ and yet they dont assist?
[21:10] <_MH_> the "support" for ngz servers is still in coburg (old lcoation).. they relay the tickets to the new location

There is like 20 persons at the moment camping and screaming for the same issues.... HELL

[reddragonjr]

Current IRC chat with their other customers:

[www.ngz.net || Support-Tel.: 09561-871145 ||]
[21:07] == NGZ_6 [webchat@.0] has joined #ngz.root
[21:07] -Q- [#ngz.root] Welcome 2 NGZ.ROOT! Stelle Deine Fragen einfach im Channel
[21:07] <NGZ_6> Hello guys, does anyone have issues of NGZ not replying tickets?
[21:07] <NGZ_6> we have tickets unanswered for 72h....
[21:07] <NGZ_6> we dont know what else to do...
[21:07] <_MH_> wait
[21:07] <NGZ_6> and phone support NOT WORKING
[21:07] <lefa> yes, I have the same problem
[21:07] <_MH_> yup
[21:08] <_MH_> all known facts ;/
[21:08] <NGZ_6> as i have understand, another German company bought them?
[21:08] <NGZ_6> is it this one? http://www.myloc.de/
[21:08] <_MH_> yes
[21:08] <_MH_> dont call them, they wont help (directly)
[21:09] <NGZ_6> so what is the catch then? They bought NGZ and yet they dont assist?
[21:10] <_MH_> the "support" for ngz servers is still in coburg (old lcoation).. they relay the tickets to the new location

There is like 20 persons at the moment camping and screaming for the same issues.... HELL

Niko spaghetti/macaroni dragon down to we need to celebrate!

[Pho]

@Trackzero Haven't DNET staff tried to get hosting service from any chineese provider? I heard it can be very cheap and offer the highest level of reliability on earth. (It's not a joke lol)