36 Hrs...

[=^TrackZero^=]

@Trackzero Haven't DNET staff tried to get hosting service from any chineese provider? I heard it can be very cheap and offer the highest level of reliability on earth. (It's not a joke lol)

Imagine the PING

[Pho]

Imagine the PING

Oh, i see. On contrary, I have a cousin living in Shanghai and he says he has Ping:1 using those services. Lol.

[=^TrackZero^=]

Oh, i see. On contrary, I have a cousin living in Shanghai and he says he has Ping:1 using those services. Lol.

Majority of our players are EU and SA

[Pho]

Majority of our players are EU and SA

Ok! Anyway i wonder what do they mean by "Servers in 15 Datacenters Worldwide". Maybe they are also thinking about PING with this info?

[=^TrackZero^=]

Ok! Anyway i wonder what do they mean by "Servers in 15 Datacenters Worldwide". Maybe they are also thinking about PING with this info?

It means that they have offices in the other 15 cointries arouns the globe. Ill check them once we get tara back

[Tek1la]

break relationship with that company. they dont deserve to keep the customers

[Badruk]

break relationship with that company. they dont deserve to keep the customers

+1 for this

[Pho]

It means that they have offices in the other 15 cointries arouns the globe. Ill check them once we get tara back

Ok! Great!

[kramligz]

It means that they have offices in the other 15 cointries arouns the globe. Ill check them once we get tara back

I hope you will. It will decreased my ping I'm sure. Shanghai is not far away on the Philippines. It is nice to play when you have less ping.

[iluvathar]

[LeonidaSUX]

Current IRC chat with their other customers:

[www.ngz.net || Support-Tel.: 09561-871145 ||]
[21:07] == NGZ_6 [webchat@.0] has joined #ngz.root
[21:07] -Q- [#ngz.root] Welcome 2 NGZ.ROOT! Stelle Deine Fragen einfach im Channel
[21:07] <NGZ_6> Hello guys, does anyone have issues of NGZ not replying tickets?
[21:07] <NGZ_6> we have tickets unanswered for 72h....
[21:07] <NGZ_6> we dont know what else to do...
[21:07] <_MH_> wait
[21:07] <NGZ_6> and phone support NOT WORKING
[21:07] <lefa> yes, I have the same problem
[21:07] <_MH_> yup
[21:08] <_MH_> all known facts ;/
[21:08] <NGZ_6> as i have understand, another German company bought them?
[21:08] <NGZ_6> is it this one? http://www.myloc.de/
[21:08] <_MH_> yes
[21:08] <_MH_> dont call them, they wont help (directly)
[21:09] <NGZ_6> so what is the catch then? They bought NGZ and yet they dont assist?
[21:10] <_MH_> the "support" for ngz servers is still in coburg (old lcoation).. they relay the tickets to the new location

There is like 20 persons at the moment camping and screaming for the same issues.... HELL

@Track, for personal experience I recommend trying LeaseWeb (http://www.leaseweb.com/en), they're a big company and they don't even bitch for illegal files (they even ignore DMCA), you can host any kind of files and their price is great, I don't know if they've something special for game servers but I know that their servers are in Europe (GER/NL/UK) so the ping is probably low. The support is nice too, alternatively I recommend Servers4you (http://www.server4you.net/) which is a smaller company but the support is AMAZING they reply tickets in less than 30 minutes sometimes, in case of legal issues (DMCA) they don't delete the files, they just disable http and let you connect through FTP and cPanel to remove the infringing files/make backups etc, very friendly imo.

[=^TrackZero^=]

@Track, for personal experience I recommend trying LeaseWeb (http://www.leaseweb.com/en), they're a big company and they don't even bitch for illegal files (they even ignore DMCA), you can host any kind of files and their price is great, I don't know if they've something special for game servers but I know that their servers are in Europe (GER/NL/UK) so the ping is probably low. The support is nice too, alternatively I recommend Servers4you (http://www.server4you.net/) which is a smaller company but the support is AMAZING they reply tickets in less than 30 minutes sometimes, in case of legal issues (DMCA) they don't delete the files, they just disable http and let you connect through FTP and cPanel to remove the infringing files/make backups etc, very friendly imo.

Thank you for your suggesting and time man, appreciated. However we need to physically get the machine back , only then we can think of moving elsewhere (our files are there still).

Im trying to reach them today, cross fingers.